As each piece is made to order, goods sold are non-refundable. We are here to answer any questions you have during the decision process to ensure you choose the perfect piece.
THE LEI È WARRANTY
The Lei è Warranty is both in part a reflection of our mission for all customer interactions and the quality of all pieces of Lei è jewellery.
We are dedicated to making sure that you are more than happy with your purchase, so anything at all that has left you less than 100% satisfied, we are here to help. After your purchase, if the piece wasn't what you had hoped for or there are any issues with the design, just let us know and we are sure we'll be able to reach a suitable solution.
Lei è covers the cost of all reasonable repairs under normal wear for 6 months after purchase and any manufacturing defects up to 12 months.
After this period, we are more than happy to help out with any repairs, which we'll do for cost price.
Lei è does not cover any loss of gemstones due to damage to the piece that has been sustained through normal wear. As is the nature of fine jewellery, there is always the possibility of accidental damage and loss of a gemstone, which is why third party insurance is always strongly recommended.
Please contact us should you need to have your piece assessed for repair, or resized. Our studio team will assist with a personalised process which will vary case by case.
When sending your piece, ensure that all of your details, including your original order number and return address are included. If you are returning a piece for resize, please ensure the new size is included and has been accurately measured. We recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery and the piece is adequately packed and padded. We will not accept any liability if the piece is damaged in transit due to poor packaging. We will let you know once we have received your piece, to give you an indication of any predicted cost involved, as well as an expected turnaround timeframe.
For queries regarding repairs and resizes, please contact firstname.lastname@example.org